The following is an actual conversation between me and an end user:
End user: My computer keeps turning off on it's own!
Me: Are you using a docking station for your laptop?
End user: Yes I have a docking station.
Me: Is the green light on?
End user: No it isn't.
Me: Hit the power button on the docking station and tell me if the green light comes on.
End user: It doesn't come on.
Me: Is the blue light on that indicates the laptop is connected to the dock?
End user: No. Does the laptop have to be sitting in the docking station?
Me: ..... yes ma'am. Where is your laptop?
End user: It's sitting on my desk.
Me: So it's not on your docking station?
End user: No, my docking station is on the other side of my desk and I need my computer where it is.
Me: Ok. Do you have your travel AC adapter with you?
End user: Yeah...it's in my bag.
Me: Can you get it out and plug it into the laptop?
End user: Sure...but I don't know how that will help.
I hear her rustling around in the background...
End user: Do I need to plug it into the wall as well?
Trying to seriously stifle a laugh and rude comment...
Me: Yes ma'am
I hear more rustling in the background...then the Windows startup sound.
End user: Hey! My laptop just came back on!
Me: Yes ma'am. It sounds like your battery died. You'll need to leave it plugged in so the battery can charge all the way up.
End user: Oh...so it doesn't charge the battery if it's not on the docking station.
Me: No ma'am
Yes...that really happened. ROFL
All I can say is "Wow." Some people are really dumb.
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