And people wonder why tech's don't talk much...

Today I had been working on some computers in the call center and was walking back to my office. A young lady in one of the cubicles yelled at me as I was passing by...

Young lady: Stormy! Help!
Me: What's going on?
Young lady: It did it again! My computer keeps freezing up! I keep rebooting but then it freezes up after a little bit!

I look at her screen and see her browser has frozen up but the PC itself was still working, albeit slow.

Me: What all do you have open right now?
Young lady: It's not that. I only have two things open!

I hover the mouse over one of the icons on her task bar and notice it has 15 incidents of the same program running, and next to it are Pandora and YouTube.

Me: You've got too many things running and it's slowing your computer down. Try closing your streaming music and videos, and only run the work related programs. And why do you have so many instances of our chat program running??
Young lady: I have to have those open, it's how I communicate with the agents. And I can't close the music! I HAVE to have music playing!

This ^^ This right here is why tech's don't say much. We really don't want to get fired or involved with HR. I just shook my head and walked away.