Yesterday morning I was walking down the hall to my office when one of the directors yelled at me (and not nicely) and told me his laptop was messing up again. I walked in to see what was going on as he was closing the lid on the laptop while it was on the docking station. He pointed at the monitor (which was attached to the docking station) and said "The monitor keeps turning off. There must be something wrong with my laptop!" Before I could say anything, he opened the laptop, pushed the power button, and right as the monitor was coming on, he closed the lid again...causing the monitor to go off again. He very firmly told me "I need you to fix this right now! I don't have time for this!"

For those of you that aren't familiar with laptops, they are designed to go to sleep when you close the lid. This particular user has had this laptop and docking station for 4 years, and has been told this multiple times.

He got out of his chair and I walked over and pushed the power button on the docking station, not on the laptop, to wake the computer up. As the monitor was coming back on and showing the login screen, I just smiled at him and walked out of his office...still not saying a word.

/facedesk

Flush the DNS bro!

It's been a while since I've posted anything here, but nothing tremendously funny or stupid has happened in a while...until today. This was a conversation via inter-office messenger at our Helpdesk.

Did you know that computers can manage the flushing of automatic toilets? Apparently they do at the county Jail. Humor may be limited to computer peoples (:

Maitl*******) [4:39 PM]:
I just got a call from MLK, the computer that manages flushing the toilets is locked up... Constipated
Kirch*******) [4:39 PM]:
I've taken that call before.
At the jail, right?
Hog*******) [4:40 PM]:
tell them to flush...the dns
Maitl*******) [4:40 PM]:
right
Johnson, Benjamin (benjohns) [4:40 PM]:
do we base priority on how bad the smell is?
Maitl*******) [4:40 PM]:
LOL Nick
Yad*******) [4:40 PM]:
This is the county, it's only a sev 3.
Johnson, Benjamin (benjohns) [4:40 PM]:
fact
Hog*******) [4:40 PM]:
the one system you DON'T want "backed up"
Yad*******) [4:40 PM]:
If they ask what that smell is, say 'Incumbents'
Johnson, Benjamin (benjohns) [4:41 PM]:
is that the POS computer?
did you have them chek the dump file?
Hog*******) [4:41 PM]:
seriously just choked on my chipotle
Johnson, Benjamin (benjohns) [4:42 PM]:
choked on the chicken...
Kirch*******) [4:42 PM]:
that was corny
Maitl*******) [4:42 PM]:
the smell got to him he didn't even know the username
he is going to check with the facilitators
Hog*******1) [4:42 PM]:
it's only corny because it can't process it
Kirch*******) [4:42 PM]:
thats-the-joke.jpg

It's not a flash drive!

I just got a P1 ticket (highest priority for tickets) for a new wireless keyboard and mouse that wasn’t working. The helpdesk escalated to me. So I called the user and asked them to explain what was going on. They said they just got this new wireless mouse and keyboard and it wouldn’t work. I said ok, and asked what all came in the box. They said the mouse and keyboard.

Me: Was there a third piece in the box?

User: Well there is this little flash drive that came with it.

Oh yeah….wait for it.

Me: Ok…go ahead and plug that into a USB port on your dock or the laptop.

User: Ok…oh…hey…it’s working!

Me: Yeah, that isn’t a flash drive. It’s the transceiver for the wireless keyboard and mouse.

User: Well I feel like an idiot…

I so had to bite my tongue to keep from laughing out loud! And to top it off, it was escalated from the Helpdesk! LOL