This morning an end user showed up a day early for his appointment with another tech because he was in town sooner than expected. The tech he had the appointment with was out of the office for the day, so I offered to take care of him in my co-workers absence. I worked on his laptop and found nothing really wrong but user error. The end user left happy and newly educated.
This afternoon, another tech sends me an email saying the same end user from this morning was trying to get in touch with me. I called the user and asked how I could help. He said since he had gotten back to his home office he was unable to connect to his wireless network. I asked him to read what wireless connections were showing available and he said none. I asked him to tell me what color the light was on his wireless card, red or blue. He said red. I instructed him to touch it (it's a touchpad) and tell me if it turns blue. Of course it did, and all of his wireless connections suddenly appeared. His wireless had gotten turned off.
He exclaimed I was a genius and happily hung up the phone. ROFL!
I love my job...it keeps me entertained.
Wednesday, October 13, 2010
Friday, October 1, 2010
DVD player woes
A co-worker came over a few minutes ago with a laptop from one of our end users. He had the keyboard popped up so you can see the system board and such. I noticed a big purple area over where the DVD player is located. Upon closer investigation, I realized the user had somehow managed to shove a CD above the drive, wedging it between the bay and the actual drive. Keep in mind the DVD drives we use are completely closed, and have a tray that slides out for the disc. WTH? How did they manage to do that?!?!
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